Contact Us

MiniAnt Games is run by a small team, and a person reads every mailbox on this page.

Where to write

Playing, accounts and purchases

A game that will not load, a Ticket that did not arrive, a purchase that went wrong, a bug, or anything else about using the site.

support@miniant.games

Privacy, data export and account deletion

Access, correction, deletion, export, or an objection to how we use your data. Write from the email address on the account so we can tell it is you.

privacy@miniant.games

Publishing a game on MiniAnt

Developers pitch and manage their games on the developer portal rather than by email. Start there and everything else follows from your dashboard.

publish.miniant.games

Reporting a player or a message

Use the report control in the game or chat where it happened — it sends us the surrounding context, which an email cannot. Email support if you cannot reach it.

support@miniant.games

When you will hear back

Every message is answered by a person, not a bot, and we aim to reply within a few business days. Deletion and export requests take longer than a support question, because we do them by hand rather than through a self-serve button — the Privacy Policy says exactly that instead of implying otherwise.

Before you ask us to delete an account, know that deleting it forfeits the Tickets balance, MiniAnt Plus, cosmetics and pass progress on it, and none of that is refunded.

What to put in your message

None of this is required, but a message with it in gets a real answer on the first reply instead of the third:

  • The email address or username on your MiniAnt account.
  • Which game it happened in, and roughly when.
  • What you expected to happen, and what happened instead.
  • Your device and browser — a bug on a budget Android phone is often not a bug on a desktop.
  • For a purchase, the receipt or the last four digits of the card. Never send us a full card number: we have no use for it and no way to accept it safely.

Who you are writing to

miniant.games is operated by Miniant Labs Limited, a company in Bangladesh. That company is the one responsible for your data, and the one on the other end of both addresses above.

You can also read what we do and why on our About page, our Terms of Service, and our Privacy Policy.